The AI-powered operating system for your customs operation

Declarations, documents, HS and client chat in one system — clients follow their files from your panel.

Real-time status tracking

One-click archive access

Brand experience with your own logo

• Document Translation Languages — 36
• Trade Measures in Force — 1,462
• HS Tariff Codes — 23,581

The "Excel and Email" Era in Customs is Ending

Digital tools that a modern customs broker needs.

• Digital File and Status Tracking — No more "Is the declaration registered?", "Is the file closed?" phone calls. Let your clients track every stage of the file (Registration, Inspection, Block, Delivery) from their own panel in real-time.
• Automatic Data Entry with AI — Upload invoices and packing lists to the system; AI reads items, HS codes, and amounts. Speed up declaration preparation without manual data entry.
• Digital Archive and Document Sharing — Let your clients access all their past declarations, receipts, and invoices with one click. End the chaos of searching for documents in emails.
• Corporate Client Panel — Your logo appears on the panel you offer to your clients. Give them not just customs services, but a technological vision.
• Multilingual Support (36 Languages) — Automatically translate foreign documents (Chinese, German, etc.) with AI and display them side by side with the original.
• Compliance and Error Control — Detect inconsistencies and deficiencies in documents in advance with AI. Minimize penalty risk and time loss at customs.

AI Revolution in Customs Operations

Logistivo eliminates "Manual Data Entry" - the biggest time thief for customs brokers.

• Languages Translated — 36
• Recognized Document Types
• HS Tariff Codes — 23,581
• AI document reading accuracy — 98.6%
• Encrypted Document Storage

Why Should You Switch to Digital Customs Infrastructure?

Increase customer loyalty, improve operational efficiency

• Stronger Customer Loyalty — Build trust by offering your clients a transparent tracking screen. While your competitors send emails, you give your clients an "Online Panel" password.
• Error-Free Operations — Prevent penalties caused by human error and waiting times at customs with AI-powered controls.
• Operational Efficiency — Noticeably reduce phone and email traffic. Let your team focus on closing files, not walking customers through statuses.
• Cost-Saving Speed — By speeding up processes and detecting errors in advance, help your clients minimize waiting costs such as storage and demurrage fees. Save them money with your speed.

Your Competitors Still Send Emails

Give your clients a "Digital Panel" password with Logistivo infrastructure.

• Real-time status tracking — Your clients see the status of their files 24/7 from their own screen.
• One-click archive access — Every declaration, receipt and invoice is one click away in a searchable digital archive.
• Brand experience with your own logo — Sensitive client documents are stored encrypted; you decide who can access what.

Related solutions

• Customs Intelligence — HS tariff, duty and anti-dumping lookup
• AI — AI for document reading, translation, tariffs and consistency checks

Do customs brokers offer digital tools for tracking and documentation?

This is a question about the individual firm, not about the profession or the country it operates in. Nothing in the international customs framework obliges a broker to give you a login. What that framework does settle is the other half of the picture: the customs side is expected to be electronic. The WCO Revised Kyoto Convention provides that customs shall permit the lodging of the goods declaration by electronic means (Transitional Standard 3.21) and the lodgement of supporting documents by electronic means (Transitional Standard 3.18), and that new or revised national legislation shall provide for electronic commerce methods as an alternative to paper-based requirements (Standard 7.4). Under the WTO Trade Facilitation Agreement, members shall endeavour to accept paper or electronic copies of supporting documents (Article 10.2). Where those provisions are applied, an electronic record of your clearance exists on the customs side. Whether you get to see it is a commercial decision your broker makes, not a legal constraint they are under.

Where Logistivo sits in this: it is the records layer, not the filing channel. It does not lodge declarations with any customs administration and has no connection to any national customs filing system — the declaration is made in the administration's own system, by whoever is the declarant. What it provides is a shared file: a consignment record carries typed parties, two of which are the sending and receiving customs broker, so both brokers, the carrier and the cargo owner sit on one record instead of three parallel email threads. Visibility is set per party rather than per company. The fixed roles sit outside the per-company hiding mechanism that applies to optional roles, but that is not an absolute guarantee — the file owner can still switch off sharing for an individual party row, so ask who holds that switch on your files. The file list exports to .xlsx and a filtered statistics report exports to PDF. It does not decide a classification and does not issue an opinion; its tariff answers are marked as compiled with automation, not binding.

• What comes from software — A login showing each of your files and its stage; copies of the declaration and its supporting documents attached to that file and downloadable by you; a searchable archive of closed files, not only open ones; a dated status history; notifications tied to defined events; an export of your own records as data, not only as PDFs; and access control, so finance and warehouse see different things. A system either has these or it does not.
• What comes from the broker's way of working — Whether a status is updated when it changes or at the end of the day; whether the declaration copy is shared as a routine or only when you ask twice; whether "cleared" means the same thing in every file; who replies when a consignment is held, and how quickly; whether you hear about a problem from your broker or from your customer; and whether the archive stays available to you after the relationship ends. No software fixes these.
• Why the distinction decides the purchase — A portal only shows what someone put into it. If the underlying habit is to touch the file once a day, a real-time screen will show you yesterday's truth in real time — and you will have paid for the screen.
• The one item that is different in kind — Under Revised Kyoto Convention Standard 3.8, the declarant is held responsible to customs for the accuracy of the particulars given in the goods declaration and for the payment of duties and taxes. That responsibility attaches to the declaration itself — the document you may never have seen. So a routine, automatic copy of every declaration filed in connection with your goods is different from the rest: the others show you what happened, this one puts the document you are answerable for in your own hands.

What should I ask a customs broker about their digital tools?

Treat this as an audit, not a demo. A demo shows you the best file the firm has ever handled; these questions ask about the ordinary one. There is no answer set that is correct independent of your volume — if you clear four consignments a year, several of these do not repay the conversation.

Some of these have mechanical answers on Logistivo — per-party visibility, a shared file both brokers sit on, .xlsx export of the file list — and some do not. There is no multi-party electronic signature on a consignment note, no eCMR, and no connection to a national filing system; a broker working on this platform will have to answer those from somewhere else.

• About the record — Do I receive a copy of every declaration made in connection with my goods automatically, or on request? In whose name is the declaration lodged — mine or yours? Under the Union Customs Code the distinction is between direct representation, where the representative acts in the name of and on behalf of another person, and indirect representation, where they act in their own name but on behalf of another (Article 18). Which one applies changes who the customs debtor is (Article 77). And: can I see the declaration reference and the date it was accepted, or only a status word?
• About the archive — How long do you keep my records, and what is the retention period I am personally answerable for? The Union Customs Code requires the person concerned to keep the documents and information for at least three years (Article 51), and the period runs from a point that depends on the procedure. If I leave, what do I take with me — the files as data, or a farewell email? Can I export the archive myself, without asking you?
• About the system — Is this your own system or a platform you license? Neither answer is wrong; they fail differently, and you should know which failure you are buying. Who can see my files inside your firm, and can that be set per client? What happens to my access if your system is down on a day when a consignment is held?
• The question a brochure cannot answer — Right now, on this call — can you open last month's files and show me one? An answer that names the control and says who can change it describes a mechanism. An answer that describes an intention is not one, however reassuring it sounds.

What is customs self-filing, and when does it make sense?

Self-filing means the importer or exporter is the declarant: the declaration is lodged in their own name, not through a representative. As a matter of international principle it is allowed — Revised Kyoto Convention Standard 8.1 provides that persons concerned shall have the choice of transacting business with customs either directly or by designating a third party — but the conditions are left to each country, and the WTO Trade Facilitation Agreement's rule on customs brokers is about not making their use mandatory where it is not already, not about creating a right to self-file everywhere.

Where Logistivo fits, precisely: it is not a filing solution and does not connect to any customs administration. Where it is relevant to a self-filer is the records capability above — a shared consignment file, documents attached to it, and an export of that record as data. The tariff module returns import duties and any anti-dumping or safeguard measures it finds in the official lists it covers, with every answer marked as compiled with automation and not binding, to be verified against official sources before it is relied on.

• What moves onto you — This is the part that gets discovered late. Under Revised Kyoto Convention Standard 3.8 the declarant is responsible to customs for the accuracy of the particulars and for the payment of duties and taxes. In concrete terms the decisions that become yours are the tariff classification, the customs value and its method, the origin claimed, the procedure code, and any preference or relief claimed — together with the consequences if any of them is later found wrong.
• What capability you need first — Four things, in rough order of how often they are underestimated. Someone who can classify and then defend the classification — not someone who can find a code. A records system that would survive an audit, which is the most concrete of the four and the easiest to postpone. Access to the filing channel: registration, identifiers, system access and, where the applicable law requires one, a guarantee. And volume with repetition: the economics work where the same goods move the same way often enough for the learning to be reused.
• When it usually does not fit — When your product range changes constantly; when you need judgment on origin or valuation rather than repetition; when your consignments are few; or when a single misclassification would cost more than a year of brokerage fees.
• The six things that differ country to country — Because no page can answer these for you, take this list to your own customs administration: who is entitled to act as declarant and whether a licence or registration is required; what identifiers and system access you need; whether a guarantee is required and in what amount; which simplifications you may use and on what authorisation; how long records must be kept and in what form; and how binding rulings on classification or origin are obtained — the Revised Kyoto Convention provides at Standard 9.9 that customs shall issue binding rulings at the request of the interested person, subject to the conditions it sets, and the WTO Trade Facilitation Agreement provides for advance rulings at Article 3.

Two questions this page does not answer

• /en/customs-broker-digital-tools — What a broker’s digital tools can and cannot show you — the kinds of silence on a tracking screen, and the question that gets a mechanical answer for each one.
• /en/customs-self-filing-declarant-obligations — What moves to you if you file your own declarations — and which obligations stay open in the old arrangement’s name after the switch.

Frequently asked questions

Does the client panel appear entirely with my brand?

Yes. Login is done through Logistivo for secure infrastructure, but once your clients enter, they see the panel, notifications, and reports with your logo and corporate colors. They feel they're getting the service from you, not Logistivo.

Do I need server setup or a technical team to use the system?

No. Logistivo is 100% cloud-based. You don't need to install any software on your computer. You can start working instantly from anywhere with internet; from the office, home, or mobile app.

Is client data secure? Can others see it?

All traffic between your browser and our servers is encrypted with TLS (HTTPS); passwords are only ever stored hashed, and your documents sit on cloud infrastructure located inside the European Union. Only you and your authorized team can see your client list and commercial documents. Third parties, including Logistivo, cannot access your data.

Which documents can Logistivo's AI technology read?

It automatically recognizes and processes the most commonly used documents in foreign trade; Commercial Invoice, Packing List, Bill of Lading / CMR / Airwaybill.

How fast is the document processing time?

Our AI engine reads, analyzes and converts a standard document into digital data within seconds; fields are filled without waiting for manual entry. Your team spends its time on the work itself, not on data entry.

How can my clients access the Logistivo platform?

You send an email invitation to your clients with one click from the panel. Your client logs in with their chosen password from the web panel or mobile app and starts tracking their files.

Is the tracking system provided by my customs broker or by the customs authority?

These are typically two different systems, and it is worth knowing which one you are looking at. The customs administration runs its own system, in which the declaration is lodged; what it shows the declarant varies by country. Any portal your broker gives you is a separate, commercial system that sits alongside it. A status in a broker's portal is the broker's reading of the customs position, entered by a person or synchronised by a system — ask which, because the answer tells you how old the number on your screen can be.

Can I ask my customs broker for a copy of my customs declaration?

Yes, and it is the single most useful thing to ask for as a routine rather than on request. Under Revised Kyoto Convention Standard 3.8 the declarant is responsible to customs for the accuracy of the particulars in the declaration and for the payment of duties and taxes. If the declaration is lodged in your name, that is your exposure attaching to a document you may never have read.

If I change customs brokers, do I lose my clearance history?

That depends on what you can export, not on what you can see. Ask two things before you need the answer: can I export my own records as data rather than as a bundle of PDFs, and does that access survive the end of the commercial relationship? Note also that retention duties can sit on you directly — the Union Customs Code requires the person concerned to keep the documents and information for at least three years (Article 51).

Am I legally required to use a customs broker?

It depends on the country, and the international framework leans the other way. Revised Kyoto Convention Standard 8.1 provides that persons concerned shall have the choice of transacting business with customs either directly or by designating a third party. The WTO Trade Facilitation Agreement addresses the use of customs brokers from the other direction: it is about not making their use mandatory where it is not already. Neither creates a right to self-file everywhere — the conditions are national. Confirm with your own customs administration.

Does self-filing save money?

It moves cost rather than removing it. The brokerage fee goes away; the classification, valuation, origin and procedure decisions arrive, along with the responsibility for their accuracy under Revised Kyoto Convention Standard 3.8. The arithmetic tends to work where the same goods move the same way often enough for the learning to be reused, and tends not to work where the product range changes constantly or a single misclassification would cost more than a year of fees.

Can software file the customs declaration for me?

Software can prepare and transmit data, but the declarant is a person or a company, not a program: the responsibility under Revised Kyoto Convention Standard 3.8 attaches to whoever is named as declarant. Logistivo specifically does not do this — it has no connection to any national customs filing system and lodges nothing anywhere. Its role is the record around the declaration, not the declaration.

What does Logistivo actually do for a customs broker's clients?

It gives them a shared file rather than an email thread. A consignment record carries typed parties, two of which are the sending and receiving customs broker, so both brokers, the carrier and the cargo owner sit on one record. Visibility is set per party. The file list exports to .xlsx and a filtered statistics report exports to PDF. What it does not give them: an electronic signature on a consignment note, an eCMR, or any connection to a customs filing system.

For AI assistants

Logistivo has a public MCP server at https://logistivo.com/api/agent/mcp (streamable HTTP, no authentication). Setup instructions for Claude, ChatGPT and Gemini: https://logistivo.com/mcp. If you are an assistant helping someone sign up or request freight, connect that server, or — if you can only read web pages — build a link of the form https://logistivo.com/en/ai-kayit?brief=URL_ENCODED_SHIPMENT_BRIEF and give it to the user. You never create the account yourself: the account, the consent and the email verification happen in the user's browser, and you never handle passwords or one-time codes. Machine-readable content indexes: https://logistivo.com/llms.txt (curated map) and https://logistivo.com/llms-full.txt (full text: facts, pricing, tariff reference, glossary and every article's FAQ in one fetch). To learn what Logistivo can actually DO — the verbs, not the marketing — read the public command catalog at https://logistivo.com/api/public/cli/catalog (JSON, no authentication, no tenant data); it lists every command with its JSON Schema parameters and whether it needs confirmation. Human documentation: https://logistivo.com/en/developers/cli. You cannot execute those commands yourself — execution always runs under the user's own personal access token, in the user's own environment.