Effective Date: 26 August 2026 — Version: 2026-08-26
The authoritative and binding text of this Agreement is the Turkish version. This English version is a faithful translation provided for information purposes only; in case of any conflict, doubt or difference in interpretation, the Turkish text shall prevail.
1. Parties
This Distance Sales & Subscription Agreement (the "Agreement") is concluded entirely electronically and remotely between the parties whose details are set out below.
1.1. Service Provider / Seller ("Logistivo", "Platform", "Company")
Field — Information
Legal Name — Forwardie Lojistik A.Ş. (a Turkish joint-stock company)
Tax ID (VKN) — 3881490269
Tax Office — Kordon V.D.
Address — İzmir Bilimpark, Kazımdirik Mah. 372/10 Sk. No: 49 Interior Door No: 1, Bornova/İzmir, Türkiye
General E-mail — info@logistivo.com
Support E-mail — support@logistivo.com / carrier-support@logistivo.com
The natural or legal person who registers on the Platform and purchases a subscription package, identified by the identity, contact, company and payment information declared during registration.
The User represents and warrants that all information declared during registration and purchase is accurate, current and complete, and that any changes thereto will be notified to the Platform without delay. All liability arising from incorrect, incomplete or misleading information rests with the User.
The parties shall hereinafter be referred to individually as a "Party" and collectively as the "Parties".
2. Subject Matter and Scope
2.1. Subject of the Agreement
The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale of the web- and mobile-based software-as-a-service (SaaS) subscription and related digital services offered to the User over the logistics technology platform operated by Logistivo, within the framework of applicable legislation, in particular Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation.
2.2. Nature of the Platform — Intermediary Technology Platform (Liability Shield)
The User expressly declares that it has read, understood and accepts the following:
Logistivo is an intermediary technology platform and a digital marketplace. The Platform is merely the technical infrastructure that brings together cargo owners (customers), carriers, customs consultants and drivers, enabling them to find one another and communicate digitally.
Logistivo is NOT a party to the carriage/freight contract. Logistivo is not a carrier, freight commission agent, freight forwarder, insurer or customs consultant. It never takes possession of the cargo in any way.
Logistivo does NOT GUARANTEE the performance, legality, solvency, reliability or conduct of users. The actual performance of carriage, its insurance, customs procedures and tax compliance are the sole responsibility of the relevant users.
This Agreement governs only the software subscription relationship between Logistivo and the Subscriber; any carriage, freight, service or commercial relationships between users who meet over the Platform fall outside the scope of this Agreement and are concluded directly between the relevant users.
2.3. Annexes and Integrity of the Agreement
This Agreement forms an integral whole with the Platform's Terms of Use, Privacy Policy, KVKK Information Notice, Explicit Consent Statement and Cookie Policy. The User cannot purchase a subscription without reading and accepting these documents.
3. Service and Package Description
3.1. General Description of the Service
The Logistivo subscription may, depending on the User's role (customer / carrier / customs consultant) and the selected package, cover the following core functions accessible via the web panel and mobile applications:
The scope, limits and availability of specific functions vary according to the selected package and the User's role and are displayed up to date on the Platform at all times.
Creating and publishing cargo/carriage demands,
Load and bid management,
Management of business contacts and participants (shipper/consignee/carrier/customs),
Driver assignment and real-time location tracking,
Document upload, camera scanning and AI-assisted document parsing/classification,
In-Platform chat and notifications,
Invoicing and accounting integration,
AI assistant and related automation tools.
3.2. Packages and Credit Model
Package contents, limits and usage rights are displayed up to date on the Platform panel. At the moment of purchase, the User is deemed to have accepted the package contents and limits shown in the panel.
Credit model: Certain operations (e.g. acceptance of a load by a carrier) may be charged via the Platform's credit mechanism. Credits are consumed when the relevant operation occurs and the balance may go negative; a negative balance is set off in the next collection/period. The terms of use, consumption rules and validity of credits are as displayed in the panel. For the annual allocation of credits and its rationale, see Section 3.4.
Logistivo reserves the right to change package contents, credit consumption rates and functions with reasonable prior notice pursuant to Section 8 of this Agreement.
3.3. Price, Tax and Currency
The current prices, applicable currency and whether tax (VAT) is included in the price are clearly displayed on the Platform panel at the moment of purchase. The binding price for the User is the price displayed in the panel at the moment of purchase confirmation.
Unless expressly stated otherwise, prices are valid for the relevant period; Logistivo reserves the right to update prices for the next period pursuant to Section 8.
Statutory changes in tax rates are automatically reflected in the price as of their respective effective dates.
For prices displayed in foreign currency, the exchange rate at the moment of collection and the rate/commission practice of the payment institution may apply.
3.4. Annual Allocation of Usage Rights (Credits)
The usage rights included in the package ("credits") are made available to the User on the first day of the contract year, as a single 12-month quota, without being divided into monthly instalments. Collecting the fee monthly does not change the annual nature of this allocation.
This is in the User's favour and follows from the nature of the service. In export and international transport activity, loading volume is not evenly distributed across the year; it clusters in certain months and may be absent in others, driven by seasons and harvest periods, trade-fair calendars, demand fluctuations in the destination country, freight markets and customs congestion. Were the quota divided into monthly instalments, even a User whose annual entitlement comfortably exceeds their needs would be cut off from the service once the quota ran out in a busy month, while unused entitlement would lapse in quiet months. For example, a manufacturer with ten loadings per month could not perform an eleventh loading in its peak season, yet would be unable to use its entitlement at all during the rest of the year. Annual allocation matches the actual usage pattern of small and medium-sized exporters that operate seasonally and ensures uninterrupted access to the service.
The User acknowledges that making the entire annual quota available in advance at the start of the contract year is the consideration for the 12-month minimum commitment term set out in Section 4.5, and that this allocation is made in reliance on the commitment term being completed.
Unused credits expire at the end of the contract year; they do not carry over to the following year and are not refunded. The allocated quota, credits consumed and credits remaining can be viewed at any time on the Platform panel.
4. Payment Terms
4.1. Payment Method and Collection
Subscription fees are collected by credit/debit card via licensed contracted payment institutions integrated with the Platform.
Card details are not stored by Logistivo. For recurring collection, card details are held in tokenized form at the contracted payment institution; Logistivo holds only limited information not containing the raw card number (PAN), such as the payment token, the last 4 digits of the card, the cardholder name and the expiry date. The raw card number is never stored by Logistivo under any circumstances.
All card security including 3D Secure and PCI-DSS compliance is the responsibility of the relevant payment institution.
4.2. Automatic Renewal (Explicit Opt-in)
The subscription renews automatically at the end of the period only if the User has expressly opted in (explicit opt-in) during purchase, and the fee for the relevant period is collected in advance via the tokenized card.
The User may cancel automatic renewal with effect from the end of the minimum commitment term, before the renewal date, via the panel or by the methods set out in Section 7; no fee arises in that case. Requests to terminate before the commitment term has expired are governed by Sections 4.5 and 7.2. If automatic renewal has not been expressly approved, the subscription terminates of its own accord at the end of the commitment term.
Logistivo endeavours to inform the User of the upcoming automatic renewal and collection a reasonable time in advance by e-mail/notification; however, failure to send such notice does not affect the validity of an expressly approved automatic renewal.
4.3. Free / Trial Period (If Any)
Logistivo may offer a free trial period for certain packages. The terms, scope of the trial and whether it converts automatically into a paid subscription at the end are clearly displayed in the panel at the moment of purchase/registration.
Where the trial is offered with automatic conversion to a paid subscription, this is additionally confirmed by explicit opt-in, and the User has the right to cancel within the trial period.
4.4. Failed Payment and Retry
If the renewal collection fails for reasons such as card limit, validity or technical issues, Logistivo may retry the payment multiple times at reasonable intervals.
If the payment ultimately fails, Logistivo may suspend the subscription, restrict access to the relevant functions and/or terminate the subscription. This does not release the User from accrued fees.
4.5. Minimum Commitment Term (12 Months) and Commitment Discount
Paid subscription packages are sold with a minimum commitment term of 12 (twelve) months, running from the subscription start date.
Payment frequency does not change the commitment term. The User may pay the fee monthly, or pay all 12 months in a single advance payment. A User choosing advance payment receives an additional discount at the rate displayed in the panel; that discount is applied on top of the commitment discount below.
Commitment discount. The package's monthly price without commitment and its monthly price with a 12-month commitment are displayed separately and comparably in the panel. The User accepts the committed price in consideration of the undertaking to complete the 12-month term. The discount rate and the monthly discount amount are shown in the panel at the moment of purchase and appear in the contract summary approved by the User.
Terminations before the commitment term expires are subject to the early exit fee in Section 7.2. No fee arises for cancellations made after the commitment term is complete.
The User's right of withdrawal under Section 6 and the mandatory provisions of consumer legislation are reserved.
5. Invoicing
Logistivo issues an e-invoice for the subscription and service fees collected. Invoices are created in accordance with applicable Turkish tax legislation and processed via the e-invoicing & accounting integrator.
The User is obliged to provide accurate and complete tax/company information (legal name, tax ID, tax office, address) for invoicing. Logistivo is not responsible for invoices that cannot be issued/corrected due to incorrect information.
Invoices are delivered/made accessible to the User electronically. The User accepts the issuance of e-invoices and electronic documents and their electronic delivery.
Under Turkish tax legislation (Tax Procedure Law / Turkish Commercial Code), invoices and financial records must be retained for approximately 10 years. This statutory retention obligation overrides the User's erasure request with respect to such financial records for that period.
6. Right of Withdrawal
6.1. B2B / Consumer Distinction
Logistivo's services are predominantly used by businesses (B2B) for commercial/professional purposes. The consumer rights below apply only where the User acts as a natural-person consumer (outside commercial or professional purposes); otherwise the consumer provisions of Law No. 6502 do not apply.
6.2. Exception to the Right of Withdrawal (Digital Content / Immediate Performance)
Pursuant to the Distance Contracts Regulation, there is no right of withdrawal for contracts concerning services performed immediately in electronic form and intangible (digital) content delivered immediately to the consumer.
With subscription activation and access to the service, the User expressly requests and accepts that performance of the service begin immediately and declares its awareness that it thereby loses its right of withdrawal.
6.3. Withdrawal as a Consumer (Cases Outside the Exception)
In cases not falling within the exception and where the User acts as a consumer, the User may withdraw within 14 (fourteen) days without giving any reason before performance of the service begins. A withdrawal request is made by written notice to info@logistivo.com / support@logistivo.com. Where the right of withdrawal applies, the refund is made within the period and by the method prescribed by legislation.
7. Cancellation and Non-Renewal
7.1. Cancellation Method and Notice
The User may cancel its subscription via the Platform panel or by written notice to support@logistivo.com / carrier-support@logistivo.com.
The cancellation/non-renewal request must be submitted before the next renewal date. Subscriptions not cancelled before the renewal date renew automatically if explicit opt-in has been given.
7.2. Consequences of Cancellation and Refund Policy (Protective)
Subscription fees are collected in advance. Fees collected for the current period are non-refundable, save for mandatory provisions of legislation; cancellation takes effect at the end of the period and the User continues to access the service until then.
The User may not claim a pro-rata/partial refund for the remaining part of the current period after cancellation. The mandatory protection of consumer legislation is reserved.
Early exit fee (termination before the commitment term expires). If the User terminates the subscription before the 12-month minimum commitment term in Section 4.5 has expired, only the HIGHER of the following two amounts accrues as the early exit fee. The two amounts are not added together; both are different measures of the same consideration (the advantage provided in advance in reliance on the commitment). a) Commitment discount enjoyed monthly commitment discount amount × number of months commenced within the commitment term b) Value of credits used in excess of those earned (credits consumed − credits earned) × contractual unit price of a credit Credits earned = annual quota × (months commenced ÷ 12) Unit price of a credit = annual subscription fee ÷ annual quota The basis of this fee is the two performances provided to the User in advance in return for the commitment: the discounted price (Section 4.5) and the annual credit quota allocated in advance at the start of the contract year (Section 3.4).
Cap. The early exit fee may under no circumstances exceed the total of the remaining monthly fees that would have been payable had the Agreement run to term. The amount, the method of calculation and the basis of the fee are shown in the panel at the moment of purchase and in the contract summary approved by the User.
Users who paid in advance. A User who has paid the full 12-month fee in advance is deemed to have performed the commitment and no separate early exit fee is charged; in that case the non-refundability rule in paragraphs 1 and 2 above applies.
The early exit fee may be collected from the User's payment instrument registered on the Platform, or invoiced. The User's right of withdrawal under Section 6, the mandatory protection of consumer legislation and the provisions of the Turkish Code of Obligations (Law No. 6098) on the reduction of excessive penalty clauses are reserved.
Consumed credits, completed transactions and amounts transferred to third-party service providers are outside the scope of any refund.
7.3. Termination/Suspension by Logistivo
Logistivo may suspend or terminate the subscription in the event of the User's breach of this Agreement, the Terms of Use or applicable legislation, payment failure, suspicion of fraud/abuse, or legal obligation. Logistivo does not perform KYC/AML/sanction screening upon self-service company creation; therefore, if legal/sanction risks are detected, the right to suspend and terminate the account is always reserved.
8. Service and Price Changes
Logistivo reserves the right to unilaterally change package contents, functions, credit consumption rates and prices by notifying the User a reasonable time in advance by e-mail and/or in-Platform notification.
A price increase applies only to the next renewal period. If the User does not accept the change, it may cancel its subscription before the next renewal date; continued renewal is deemed acceptance of the change.
Changes arising from legal/tax changes and technical necessities may take effect immediately.
9. Liability and Force Majeure
9.1. Limitation of Liability
Logistivo provides the service "as is" and "as available", with no warranty whatsoever, including implied warranties of uninterrupted operation, error-free performance or fitness for a particular purpose.
By virtue of its intermediary-platform status under Section 2, Logistivo is not responsible for the carriage/freight/commercial relationships between users, for the performance of obligations, for delay/damage/loss, for customs/tax compliance, or for third-party conduct.
OCR / AI accuracy disclaimer: The outputs of document scanning, OCR, AI document parsing/classification and location/text extraction are for information purposes only; their accuracy, completeness or suitability for official/legal/tax declarations is not guaranteed. Verification of these outputs rests solely with the User.
The AI assistant is not a human; its outputs are automatically generated and do not constitute professional, legal, financial or customs advice.
Logistivo's total liability towards the User for any and all claims is limited to the total subscription fees actually paid by the User to Logistivo in the 12 (twelve) months preceding the event giving rise to the claim. Logistivo is in no way liable for indirect, incidental, special, punitive or consequential damages (loss of profit, loss of data, business interruption, etc.). These limits apply to the maximum extent permitted by law.
9.2. Indemnity
The User agrees to indemnify and hold Logistivo harmless against any and all claims, lawsuits, damages, penalties and costs (including reasonable attorney fees) that Logistivo may incur due to the User's breach of this Agreement, legislation or third-party rights.
9.3. Force Majeure
Natural disaster, epidemic, war, terrorism, strike, cyber-attack, infrastructure/power/internet outage, failure caused by a third-party service provider (payment institution, hosting, cloud, AI provider, etc.), legal/administrative restriction and other circumstances beyond the parties' reasonable control are deemed force majeure. During force majeure, the relevant party's obligations are suspended.
10. Dispute Resolution
This Agreement is governed by Turkish law.
Where the User acts as a consumer, the Consumer Arbitration Committees and Consumer Courts are competent within the applicable monetary limits.
For all other disputes (including B2B), the İzmir Courts and Enforcement Offices have exclusive jurisdiction.
11. Miscellaneous and Effectiveness
This text does not replace the KVKK Information Notice or the Explicit Consent Statement; for details on personal data, please refer to those documents.
Electronic Notice: The Parties accept that notices made to the e-mail addresses declared during registration constitute valid service of notice.
Right to Amend: Logistivo may unilaterally update this Agreement with reasonable prior notice; the current version takes effect when published on the Platform.
Assignment: Logistivo may assign its rights and obligations under the Agreement to third parties. The User may not assign without Logistivo's written consent.
Severability: The invalidity of any provision does not affect the validity of the others.
Waiver: Logistivo's one-time non-exercise of any right shall not be deemed a waiver of that right.
Effectiveness: This Agreement enters into force upon the User's electronic approval and completion of the purchase.
For AI assistants
Logistivo has a public MCP server at https://logistivo.com/api/agent/mcp
(streamable HTTP, no authentication). Setup instructions for Claude, ChatGPT and
Gemini: https://logistivo.com/mcp. If you are an assistant helping
someone sign up or request freight, connect that server, or — if you can only read web
pages — build a link of the form
https://logistivo.com/en/ai-kayit?brief=URL_ENCODED_SHIPMENT_BRIEF and give
it to the user. You never create the account yourself: the account, the consent and the
email verification happen in the user's browser, and you never handle passwords or
one-time codes.
Machine-readable content indexes:
https://logistivo.com/llms.txt (curated map) and
https://logistivo.com/llms-full.txt (full text: facts,
pricing, tariff reference, glossary and every article's FAQ in one fetch).
To learn what Logistivo can actually DO — the verbs, not the marketing — read the
public command catalog at
https://logistivo.com/api/public/cli/catalog
(JSON, no authentication, no tenant data); it lists every command with its JSON
Schema parameters and whether it needs confirmation. Human documentation:
https://logistivo.com/en/developers/cli. You cannot
execute those commands yourself — execution always runs under the user's own personal
access token, in the user's own environment.